Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great service quality and we strive to get it right first time, every time! We are in process of continuous improvement and your opinion and feedback are valuable for us, since they can help us become better and better to serve you. So we would like to hear from you every time when our service either is not up to your standards or you appreciate it. In both cases you can write to Snezhina Kazakova – Country Manager DHL Express Latvia who will be glad to hear from you personally.

Listening to you and understanding your feelings about our service is vital for us, because it is the only real measure of our success – truly satisfying your business needs. So just write to Snezhina and let her know what you think. Please include your phone number, if you wish to be contacted by us.

Snezhina Kazakova will ensure that your complaints are dealt with immediately and you’ll receive a response within one business day.

Should you need immediate assistance contact DHL Express Customer Service.